Privacy Policy

With your permission, we may use your contact information to inform you of new features and special programs from Rancho Valencia. We will not provide your contact information to unaffiliated third parties. Rancho Valencia collects personally identifiable information (name, e-mail address, etc.) and/or demographic data (zip code, gender, interests, etc.) that you submit when you:

We may use this information to process and maintain your account, to compile demographic statistics about our users, and to display information that matches your interests and profile to you. We may use the contact information you provide to contact you about your account and/or to send you necessary information directly related to the service(s) you have requested.

With your permission, we may use your contact information to inform you of new features and special programs from Rancho Valencia. We will not provide your contact information to unaffiliated third parties. As part of the registration process, you have the option to inform us that you do not wish to receive information about new features and any other special programs at Rancho Valencia.

Disclaimer

While reasonable efforts have been made to check the accuracy of the information contained within this web site, Rancho Valencia, its employees, representatives, owners, and affiliates, make no warranty, express or implied, regarding the accuracy of the information or its fitness for any particular purpose, and we disclaim any liability arising from use of the information contained within this site. Further, we are not responsible for the content of any off-site pages linked or referenced.

Cookies

Cookies Policy

Last updated: (February 2024)

Rancho Valencia ( “we,” “us,” “our”) respect your privacy and are committed to protecting the personal information we hold about you. By using our websites (the “Services”) with your browser set to accept cookies, you consent to our use of cookies and other technologies to provide the Services (and related advertising) to you as described in this notice and in our Privacy Policy. For more information about what cookies and pixel tags are, what they do, and how you can opt out of, manage, or delete them, please review this Cookie Notice.

What are cookies and pixel tags?

“Cookies” are small strings of text or computer code stored locally on your device that allow us, ad networks, and our third-party service providers, to identify your browser and/or device as you browse the Internet. Cookies can be placed, read, and/or written to by our Services, or other websites or services that recognize a particular cookie, which allows the website to “remember” or “recognize” a particular browser or device and, in some cases, store information about that browser or device.

Certain types of cookies or cookie-like functionality may be placed or activated through browser add-ons, including, but not limited to, Adobe Flash. While these cookies are stored differently, their functionality and purpose is generally similar to other cookies.

Cookies are often used in conjunction with “pixel tags” (also known as “web beacons” or “clear gifs”). Pixel tags are small images that we, our analytics providers, advertisers, and other third parties can use to interact with cookies and other tracking technologies. For example, we use pixel tags to evaluate the effectiveness of our advertising and marketing campaigns by determining whether you open and interact with the content in our promotional emails.

For more information about cookies, please see www.allaboutcookies.org.

How long are cookies stored on my system?

Session Cookies. “Session cookies” are stored for the duration of a browser session; when you close the browser, the cookie is deleted.

Persistent Cookies. “Persistent cookies” are stored for a preset amount of time (often between 90 days and two years, depending on the application) and are typically not deleted when a browser session is closed. Your choices may affect whether we use session or persistent cookies for a particular application.

What cookies do we use, and why?

Performance Cookies. We use performance cookies to collect information about how our users use and interact with the Services, such as what pages are visited most often, how the Services are used and function, or how users navigate the Services. We use this information to improve the Services and their content. These cookies only collect aggregate information about the use of the Services, and thus do not collect information that can be used to identify you personally. Examples include:

Google Analytics

Google Analytics is a freemium web analytics service offered by Google that tracks and reports website traffic. To opt out of Google Analytics tracking for certain browsers, consult: https://tools.google.com/dlpage/gaoptout

Disabling or removing these cookies generally does not interfere with the functionality or performance of the Services.

Targeting or Advertising Cookies. We allow third party advertisers, including advertising providers and ad networks, to place and/or activate cookies, pixel tags, and/or other tracking technologies designed to enable advertising on your device and deliver it to you across the Internet.

These services may collect information and data about your activities online, both on the Services and across third party pages or platforms that participate in the ad network. This process helps us track the effectiveness of our marketing efforts and deliver advertising to you. These ad networks, in connection with cookies, pixel tags, and other tracking technologies: (i) help deliver online behavioral advertisements, either by us, our affiliates, or third parties; (ii) may prevent you from seeing the same advertisements too many times; and (iii) help us, our service providers, and/or our other partners (as further described below) understand the effectiveness of the advertisements that have been delivered to you.

DoubleClick

DoubleClick is a subsidiary of Google that develops and provides Internet ad serving services. To opt out of online behavioral advertising for DoubleClick, visit: https://www.google.com/settings/ads/

Bing Ads

Bing Ads is a service that provides pay per click advertising on both the Bing and Yahoo! search engines. To opt out of online behavioral advertising for Bing Ads, visit: https://choice.microsoft.com

Facebook Pixel

A Facebook pixel helps us track conversions from Facebook ads, optimize ads based on collected data, build targeted audiences for future ads, and remarket to qualified leads—people who have already taken some kind of action on our website. If you are a Facebook user you can opt out with following the link.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

It is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. The following links may be helpful, or you can use the “Help” option in your browser.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS

What are your choices regarding cookies?

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

EU Visitors

The General Data Protection Regulation (GDPR), one of the most significant changes to data privacy law, is designed to put you in control of how your information is collected and used. We want to help you to understand these rights and exercise them as easily as possible.

For our guests who are European Union citizens, or reside within the European Economic Area, additional rights have been granted to you by the GDPR. These rights include your ability to review, correct, update, suppress, or delete personal information previously provided to Rancho Valencia. This can be done by submitting a Data Subject Access Request via this link:  https://privacyportal-cdn.onetrust.com/dsarwebform/94414691-9fef-4217-aae4-3fec28335abe/e8bb8165-0d21-4f1d-88b7-aac315e04761.html

CALIFORNIA VISITORS:  CALIFORNIA CONSUMER PRIVACY ACT

If you are a California resident, the California Consumer Privacy Act of 2018 (the “CCPA”) gives you certain rights with respect to our collection, use, disclosure, and sale of your personal information, as detailed below.

California defines “personal information” as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

  1. Your Right to Know About Personal Information We Collect, Disclose, or Sell.

You have the right to know what personal information we collect, use, disclose, and/or sell.  You can ask us to disclose to you any of the following information:

To submit a request for any of the above information, you may request via this link  https://privacyportal-cdn.onetrust.com/dsarwebform/94414691-9fef-4217-aae4-3fec28335abe/f8f35619-532a-467d-8655-61f7697c30e9.html or call 1-800-548-3664.  So that we can verify your identity, you will be asked to provide your name, email, and address, and be emailed an email verification link.

  1. Your Right to Request Deletion of Your Personal Information.

You have the right to request deletion of your personal information that we have collected or maintain.

To submit a request for us to delete your personal information, https://privacyportal-cdn.onetrust.com/dsarwebform/94414691-9fef-4217-aae4-3fec28335abe/f8f35619-532a-467d-8655-61f7697c30e9.html or call 1-800-548-3664.  So that we can verify your identity, you will be asked to provide your name, email, and address, and be emailed an email verification link.

  1. Your Right to Opt Out of the Sale of Your Personal Information.

You have the right to opt out of the sale by us of your personal information.  In other words, you have the right to direct us not to sell your personal information.

To submit a request for us not to sell your personal information, use the following link:

https://privacyportal-cdn.onetrust.com/dsarwebform/94414691-9fef-4217-aae4-3fec28335abe/f8f35619-532a-467d-8655-61f7697c30e9.html or call 1-800-548-3664.  So that we can verify your identity, you will be asked to provide your name, email, and address, and be emailed an email verification link.

  1. Right to Non-Discrimination for the Exercise of Your Consumer Privacy Rights.

We will not discriminate against you for exercising any of your rights under the CCPA.

For questions or comments about our privacy policies and practices, please follow this link and enter comments/questions in the comments section: https://privacyportal-cdn.onetrust.com/dsarwebform/94414691-9fef-4217-aae4-3fec28335abe/f8f35619-532a-467d-8655-61f7697c30e9.html

For more information concerning the CCPA, click here.

This Privacy Policy was last updated February 2024.

If you would like to submit a written Data Subject Access Request to Rancho Valencia, please send your request to:

Rancho Valencia

5921 Valencia Circle (Box 9126)

Rancho Santa Fe, CA  92067

Where can your find more information about cookies

You can learn more about cookies and the following third-party websites:

SMS and Text Message Terms and Conditions

Rancho Valencia Resort & Spa ("Rancho Valencia," "we," "us," or "our") operates an SMS/text messaging program to provide enrolled guests and prospective guests with timely communications. Messages sent through this program may include:

This program is operated by Rancho Valencia Resort & Spa, 5921 Valencia Circle (Box 9126), Rancho Santa Fe, CA 92067.

02

How to Enroll

You may enroll in the Rancho Valencia SMS program by any of the following methods:

By enrolling, you confirm that you are the account holder or have the account holder's permission to enroll the provided mobile number, and that you are 18 years of age or older.

03

Message Frequency & Costs

Message frequency varies based on your interactions with Rancho Valencia and current resort programming. You can typically expect to receive approximately 2–4 messages per month for marketing communications, plus transactional messages related to reservations or your active stay as needed.

Message and data rates may apply. These charges are billed by and payable to your mobile service carrier. Rancho Valencia does not charge for SMS messages, but standard carrier rates for text messaging and data usage apply and are your responsibility.

04

How to Opt Out

You may opt out of the Rancho Valencia SMS program at any time. To stop receiving messages, use any of the following methods:

STOP: Reply STOP to any message. You will receive a single confirmation and no further messages will be sent.

CANCEL: Reply CANCEL to opt out and receive a confirmation message.

QUIT: Reply QUIT or UNSUBSCRIBE to be immediately removed from the program.

HELP: Reply HELP for assistance and contact information. You will not be unsubscribed.

After texting STOP, CANCEL, QUIT, or UNSUBSCRIBE, you will receive one final message confirming your opt-out. Following that confirmation, no additional promotional messages will be sent to your number. You may re-enroll at any time by texting START or by opting in again through our website or at the resort.

05

Supported Carriers

Rancho Valencia's SMS program is available on most major U.S. carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, Cricket, and Virgin Mobile. Carrier participation may vary. Rancho Valencia is not responsible for any delays or failures in delivery of messages caused by your carrier or by circumstances beyond our reasonable control.

This program is intended for U.S. mobile numbers only.

06

Privacy & Data Use

Your mobile phone number and any information collected in connection with this SMS program are governed by our Privacy Policy, including its California Consumer Privacy Act (CCPA) provisions. Specifically:

For a Data Subject Access Request, visit: Submit a DSAR

07

No Purchase Required

Consent to receive SMS messages is never required as a condition of purchasing any goods or services from Rancho Valencia Resort & Spa. You may make reservations, purchase spa services, or otherwise engage with the resort without enrolling in SMS communications.

08

Limitation of Liability

Rancho Valencia Resort & Spa is not liable for any delays or undelivered messages resulting from any act of God, technical failure, or any condition outside Rancho Valencia's reasonable control. Delivery of SMS messages is subject to effective transmission from your network operator and is outside of Rancho Valencia's control. Message delivery is not guaranteed.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RANCHO VALENCIA SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS SMS PROGRAM.

09

Changes to These Terms

Rancho Valencia reserves the right to modify these SMS Terms & Conditions at any time. Material changes will be communicated to enrolled participants via SMS and/or by updating the effective date of this page. Your continued participation in the program following notice of changes constitutes your acceptance of those changes.

We reserve the right to discontinue the SMS program at any time without notice.

10

Governing Law

These SMS Terms & Conditions are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California.

This program complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA Messaging Principles and Best Practices, and applicable California law including the California Consumer Privacy Act (CCPA).