ACCESSIBILITY STATEMENT

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Room Reservations

Room Reservations

Ranked #1 Tennis Resort by Tennis Magazine

Accessibility Statement

Rancho Valencia Resort & Spa (sometimes hereinafter referred to as "Hotel", "we", "us", or "our") is dedicated to providing exceptional service to all of our guests, including individuals with disabilities. With respect to the Hotel's websites, we strive to provide digital content that is accessible to all users.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.0, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our websites, including through training of our personnel, engagement of experts and regular testing of our digital accessibility.

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, please contact us at info@mosaichotel.com. To enable us to assist you, please make sure to provide us with your contact information and a brief description of the problem you encountered.

PUBLIC SPACES ACCESSIBILITY

Accessible public entrance
Accessible route from the accessible public entrance to the registration area
Accessible route from the hotel's accessible public entrance to at least one restaurant
Accessible route from the hotel's accessible public entrance to the swimming pool
Accessible guest rooms with mobility features have doorways that provide 32" of clear width
Accessible registration desk
Accessible concierge desk

Accessible public restrooms
Accessible parking spaces for cars in the self-parking facility
Van-accessible parking in the self-parking facility
The hotel's parking is valet only
Accessible transportation with advance notice
Accessible restaurant
Accessible swimming pool
The hotel's guest room televisions have closed captioning or closed captioning decoders are provided

PUBLIC SPACES ACCESSIBILITY

Accessible public entrance
Accessible route from the accessible public entrance to the registration area
Accessible route from the hotel's accessible public entrance to at least one restaurant
Accessible route from the hotel's accessible public entrance to the swimming pool
Accessible guest rooms with mobility features have doorways that provide 32" of clear width
Accessible registration desk
Accessible concierge desk

Accessible public restrooms
Accessible parking spaces for cars in the self-parking facility
Van-accessible parking in the self-parking facility
The hotel's parking is valet only
Accessible transportation with advance notice
Accessible restaurant
Accessible swimming pool
The hotel's guest room televisions have closed captioning or closed captioning decoders are provided

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